White Papers

Applying the principles of Customer Relationship Management to the world of social care

Applying the principles of CRM to the world of social care

CareWorks’ vision for supporting the personalisation of adult social care

Our unique approach moves away from the proprietary systems that have traditionally been used in social care management, to one built on an industry-standard customer service platform. This paper examines the implications of personalisation and sets out our vision for supporting social care providers, practitioners and their clients through agile IT systems that deliver significant productivity and efficiency benefits, with tools that empower people to take control of their lives.

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Self Directed Support – The New Multi Channel Reality

whitepaper

Empowering citizens to direct their care support in the way that suits them best

The move towards personalisation is having a profound impact on the nature of social care information systems. Social care case management is no longer based solely on the input of those responsible for delivering services. The focus is now on a much more collaborative approach. Effective IT systems must be able to accommodate the requirements of all service users – holding a single and comprehensive source of client information that can be accessed by service users and care professionals whatever delivery model and communication channel is used to control their care.

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