Attend this free webinar to learn more about Software Solutions including:

• The need for agility
• People, Processes and Data
• Q&A

Join us now for our upcoming webinar: Responding to Business Changes – Software Solutions

Presenter: Dave Lloyd. Lead Consultant
Date: Fridat, 3rd May 2013, h.11am
Duration: 30 minutes (live Q&A throughout).

Getting involved is simple, free and easy – just register for the webinar beforehand. After registering, you will receive a confirmation email containing information about joining the webinar. The format is usually “listen only” but you can submit any questions by typing into a text box.

Duration: 30 minutes (live Q&A throughout).

Presenter: Niamh Kehoe, Product Consultant

A webinar is an online meeting where the participants can listen in to highly relevant material on subjects they choose. Getting involved is simple, free and easy, just register for the webinar beforehand. An email is then sent with a link to the webinar, which you then click on at the time the webinar is scheduled. The format is usually “listen only” but you can submit any questions by typing into a text box.

The most recent appointments are:

• Pete Houselander – Pete joined the team in July 2012 as UK Managing Director responsible for the growth and operation of the UK business. Pete has over 28 years experience in IT, the last 13 of which have been in Public Sector roles, predominantly in a social care setting but also covering Housing, Revenue and Benefits, and Education.

In our Sales and Marketing Team

• Debbie Daltry – Debbie has joined the Sales team as account manager in UK, with more than 20 years software sales experience Debbie is looking forward to meeting some of our existing clients as well as bringing on board new names to our ever growing customer base.
• Austin Durrant – Austin joined the Sales team in February, having 14 years’ experience in the UK Social Care market he brings a wealth of knowledge and experience to the team. With a very friendly and helpful approach to business Austin is keen to expand our portfolio of clients in the UK.
• Maurizio Pittau – Maurizio joined the team last September and he manages the marketing for the United States, United Kingdom and the Republic of Ireland. Maurizio is a marketing expert with over 10 years international experience in cross media marketing with expertise in: digital marketing, data analysis, campaign management, B2B marketing, strategic planning, brand development and online advertising.
• Rob Rusk – Rob joined CareWorks as a Sales and Marketing Associate working with the US team. Based in Dublin initially, he will be relocating to the US to help grow the US business further.

In our Operations Team

• Mark Quinlivan – Mark joins the implementation team as a graduate implementation consultant and has recently graduated with and Honours degree in Information Technology management from the Institute of Technology Tallaght. Mark has a previous experience working in IT, which he got while working in Radio Telefis Eireann (RTE) as part of work experience for his college course.
• Sean Kelly – Sean has joined the Implementation team and comes to CareWorks from an engineering background with experience as a support engineer in the electronics manufacturing industry.
• Matt Butler – Matt joined CareWorks last year as Project Manager. Matt has 16 years of experience implementing systems in Social Care across the UK.
• Joe Cristiano – Joe is based in the Washington DC area, and has several years of experience working on software implementations similar to CareDirector. He spent five years in DC working for DYRS on their IT project, (the Department of Youth Rehabilitation Services), and also worked for a while on DC’s Aging software implementation. Joe joined CareWorks US as a Project Manager.
• Nathaniel Osgood – Nathaniel joins the US team as Product Manager. Nathaniel is an highly qualified Product Management professional with 12 years of distinguished performance in various industries and technologies. Recognized for decisive leadership, organization, and proven ability to execute sound decisions while directing product management objectives, Nathaniel is a proactive manager, team builder, and tactical planner with the ability to define goals, identify key contributors, and focus cross-functional participants in building strong and lasting business relationships.
• Lexi Nawrocki – Project Manager at Careworks, Lexi is an MSW by profession, with 10 years experiences in the field of Children and Family Services. She spent the last 7 years working with Human Services software implementations and sales presentations. Lexi’s experience allows her to understand our customer’s needs and implement solutions that create efficiencies, enhance the business process, and maximize the reporting of key outcome indicators and funder mandates for our customers.

In our Support Team

• Aidan Swords – Aidan joined last June as Support Manager having performed the similar roles for the past 10 years in corporate IT support teams in the finance & banking sector. Aidan has a keen interest in old cars, off road driving and marathon running.
• Andy Patton- Joins the support team where he will be applying his over ten years of experience towards our clients in the United States.
• Mark O’Rorke – Mark has joined the Support team as a front line engineer. Mark has several years of expertise supporting external SME customers on Microsoft platforms and brings a wealth of customer service and customer management skills with him.

In our Quality Assurance Team

• Hillary Osahon - Software QA Engineer at CareWorks. He is a member of test team with responsibility for quality assurance of the CareWorks’ Provider product for the United States.

We are very happy to report that almost all customers are seeing an improvement in our support service, but we’re going to keep making changes to continue this positive trend. We will communicate more changes over the coming weeks and months.

Some Results:

In general over the 3 months, when you contacted the CareWorks Support Team how satisfied are you with the handling of the incident by the Support Analyst?

On the basis of your experience with our helpdesk over the last 3 months, the CareWorks Support Team are:

On the new Customer Portal you’ll find a variety of important customer-only information. Link to the technical support service desk where log all incidents and service requests, but also our products documentations and the latest news from CareWorks.

News and product information

After logging in to the Customer Portal, you’ll find additional product information, such as:

• News about CareWorks, products and updates.
• Extensive product information on your software.
• Schedule containing the expected product updates.
• The CareWorks Newsletter Archive.
• Our Webinars Calendar

Login request

In order to log in the Customer Portal you need a username and a password. A maintenance agreement with CareWorks is required to access the Customer Portal.

Request portal access

Do you already have a username? And you don’t remember your password? Apply for an automatic reset of your password.

More information

Are you interested in more information about our Customer Portal. Do you have any further questions? Please contact us.

This user group is for all customers, and participants will benefit from:

• Update on all related CareWorks activities,
• Opportunities to influence and contribute to future direction
• Networking with peers from other authorities.

The event is a must for all those with an interest in keeping abreast of planned changes to the RAISE YOT product and what impact and benefits those changes will have on your organisation. Please click here to register or confirm your attendance.

Our chosen charities are:

• SSAFA Forces Help This organisation that helps and supports those who serve in the Armed Forces, those who used to serve and their families.
• Laura Lynn Hospice This organisation that supports children with life limiting conditions and their families by providing high quality transitional care, home support, respite, crisis and end-of-life care.

A very Happy Christmas and a Happy New Year from all the team at CareWorks.

From left to right – Acorns Chairman David Butcher; Warwickshire County Councillor Les Caborn and UK Managing Director of Care Works, Peter Houselander.

A Warwickshire county councillor has donated a £1,000 windfall to Acorns Children’s Hospice, thanks to a prize draw run by social care software company CareWorks. Cllr Les Caborn, who serves as chair of the council’s Adult Social Care and Health Overview and Scrutiny Committee, attended the National Children and Adult Services Conference where he entered a draw to donate £1,000 to charity.

Cllr Caborn said: “I was thrilled to win the prize money and to be able to contribute to Acorns’ work on behalf of the County Council. I have been privileged enough to visit Acorns in the past to see the incredible care and support they provide to local children and their families. I am pleased that the money will help continue this work.”

CareWorks UK Managing Director Pete Houselander said: “We work very closely with children’s and adults’ care services, so we were delighted when Cllr Caborn confirmed Acorns as his chosen charity.  We strongly believe that a commitment to supporting the development of the wider community is an important part of our corporate responsibility.”

Acorns cares for local children with life limiting or life threatening conditions and their families, including those who are bereaved.  There is no charge to families but it costs £750 per day for each child’s care.

Acorns’ Chairman David Butcher said: “This is a great example of the local community and business supporting our work. Our costs have to be raised mainly through donations so our families are deeply grateful for support such as this.” To find out more about the work of Acorns Children’s Hospice visit: www.acorns.org.uk

We’re pleased that we’ve been able to support the work of the Youth Justice sector through our support and involvement of this year’s conference. CareWorks is well known in the Youth Justice sector. Since 1999, we’ve worked in a development partnership with a diverse group of about one third of the youth offending services across England and Wales. Together we have developed three generations of software solutions built by youth justice for youth justice.

The next few years will see significant changes in youth justice IT. Because of this we’ve taken the initiative to update our software solutions with new capabilities to allow our customers to more quickly and easily adapt and change to meet local needs.

We’re calling this new version CareDirector:Youth and we will start to introduce it to customers at the Annual Youth Justice Convention YJC 2012. Our team will be available at our booth 34 in the exhibition during this week if you’d like to learn a bit more about our experience both here in the UK and internationally and our plans for CareDirector.

CareDirector:Youth benefits

• CareDirector is a simple, intuitive system that can be operated anytime and anywhere. It can support the introduction of new working practices to be gradually introduced at your pace, allowing your workforce to serve clients better and more efficiently.
• CareDirector has been built from the ground up to specifically meet the needs of youth justice and will support the new Assessment and Planning Framework (AFIP).
• Flexibility is more than a flexible system. CareWorks works in an ongoing development partnership where our YOT customers design new versions of our systems. No other youth justice supplier works this closely with customers.

If you would like to pre-book a meeting with the CareWorks team please fill this form

[contact-form-7]

Charity is an integral part of every community as it brings harmony by bridging the gap between the fortunate in life and the less fortunate. CareWorks has many long-standing and valued relationships with charity organisations.  We are pleased to make a contribution towards a charity organisation.

At CareWorks we recognise our corporate obligations and responsibilities and are committed to fulfilling them. We like support charity organisations and we take a responsible approach to environmental issues. In addition, the management and staff of the company believe that a commitment to supporting the development of the wider community is an important part of our corporate responsibility.