Applying the principles of Customer Relationship Management to the world of social care

January 12, 2012

CareWorks’ vision for supporting the personalisation of adult social care Our unique approach moves away from the proprietary systems that have traditionally been used in social care management, to one built on an industry-standard customer service platform. This paper examines the implications of personalisation and sets out our vision for supporting social care providers, practitioners [...]

CareWorks wins Staffordshire County Council

January 5, 2012

Staffordshire County Council has chosen to implement CareDirector to deliver an ambitious social care transformation programme that includes personalisation, greater integration with health and effective safeguarding.

CareDirector for Adult Services

December 22, 2011

Enabling the public to direct their own support Find out how you can use customer service technology to maximise citizen self-service, improve customer engagement and create operational efficiencies. View Demonstration

CareDirector for Adults

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CareDirector for Children’s Services

December 21, 2011

Allowing social workers to spend more time with children and families Find out how familiar customer management technology can help improve the efficiency of service delivery and address the challenges facing Children’s Services. View Demonstration

The Wales System Consortium

Collective thinking reaps reward The Wales System Consortium (WSC) is a consortium of eight Welsh authorities who created a development partnership with CareWorks to develop DRAIG, a Social Services service user database that was fit to meet the specific social care requirements of Wales. Working together has helped the eight authorities implement a social care [...]

CareDirector for Children

Allowing social workers to spend more time with children and families CareDirector for Children is a social care management information system that allows social workers to spend more time with children and families. It is designed to enhance good decision making and produce best practice in children social care. CareDirector for Children is different from [...]

CareDirector for Voluntary Organisations

December 20, 2011

CareDirector, the flexible client records management system for the voluntary sector CareDirector is an information system designed to be used by service staff as the everyday tool of their working day. Through comprehensive and consistent use of CareDirector, they can record and share detailed information empowering them to deliver high quality services to their clients. [...]

Self Directed Support – The New Multi Channel Reality

December 16, 2011

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Elevating standards for social care software applications

December 1, 2011

Proven. Tested. Recommended. CareWorks earns the “Certified for Microsoft Dynamics CRM” quality accreditation for its social care information system CareDirector.