Enabling the public to choose and direct their own support in the way that suits them best


CareDirector® Adults is an adult social care information system that enables the public to choose and direct their own support. CareDirector® was built specifically to meet the requirements of Personalisation and is designed to improve customer engagement in Adult social care. CareDirector® maximises public self-service capabilities and increases your ability to serve more people effectively, resulting in greater citizen satisfaction. The system helps significantly reduce operational costs due to improved communication and coordination capabilities across care settings and providers.

Familiar technology. Greater adoption and flexibility

CareDirector® is different from the traditional adult social care information systems because it has been built on an industry-standard customer service platform from Microsoft. The result is a social care system that gives you more flexibility to respond to local context and business needs. Its familiar Microsoft interface and comprehensive supporting tools ensures the system is accepted and widely used by social workers.

A single IT system to manage the full care pathway

CareDirector® incorporates a suite of integrated social care applications to manage the full care pathway, creating comprehensive client records in a central location. The system supports adult care case management, service provision, commissioning and brokerage, social care finance, self-directed support, service provider portal and performance management.

Proven. Tested. Used.

CareDirector® has achieved the Certified for Microsoft Dynamics CRM accreditation and is the first and only social care information system to receive an independent quality accreditation. The CareDirector® Citizen Portal has achieved the coveted Shaw Trust Accessible Plus (A+) rating. This is the highest possible independent accreditation for system accessibility by people with disabilities.

Key benefits:

  • Citizen participation
    CareDirector® gives service users easier access to services with good information and more engagement with the process and progression of their cases.
  • True collaboration
    CareDirector® puts care professionals closer to their citizens, supporting good decision making and improving safeguarding.
  • Consistent and flexible approach
    CareDirector® makes processes more efficient and your organisation more responsive to local context and changing demands.


Elevating Standards for Social Care Applications

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