Medway Council in the UK provides care services for about 10,000 adults and older people. To match tightening finances with growing demands for better care for its ageing population, Medway is starting to use the principles of customer relationship management in social care. Using CareDirector from CareWorks, Medway will be giving the public more choice, more access and more control over the services they receive.
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Reading Borough Council is based to the west of London and serves a population of approximately 150,000. Reading is committed to transforming the customer experience by introducing new technologies to support more effective ways of working and provide consistent service to customers. Reading’s Adult Community Care has been working in partnership with CareWorks since 2004 to drive improvement and efficiency in the delivery of community care services.
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West Berkshire Council and CareWorks have been working together since 2002 to implement social care management technology that helps care professionals have a better understanding of the needs of their citizens and provide responsive services. The Community Mental Health Team at West Berkshire was one of the first in the country to implement a fully integrated award winning client record system developed by CareWorks to deliver seamless service provision between mental health and other social care teams.
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