A bad user interface is a cranky receptionist

Being greeted by a cranky receptionist is the real world equivalent to a bad user interface in the digital world. Both are off-putting, both are uninviting, and both are thoroughly unexpected.

Consumers have come to expect slick, intuitive digital products, making design-related first impressions extremely important today. The first opening click of a new product – that fateful first impression, should be inviting. A clean, clear interface should surface, easing the user into the tech fluidly and with confidence. It is the digital equivalent of walking into a building and seeing a smiling receptionist. A friendly user interface, (UI) welcomes the user through the door of an app and settles them in right away. A bad user interface is like getting a grunt instead of a greeting. When presented with the unpleasant surprise of an out-dated or hectic UI, the user stumbles and starts feeling both distaste and distrust.

User Interface and Brand Credibility

We know that for our end users, our interface is our brand. It is how you interact with CareWorks; your chief touch point with us. Research shows that 75% of users make judgments about a company’s credibility based on design. We believe that the user interface is a visual indicator of commitment to clarity. It tells you how much we have invested in your experience. Our new CareDirector Mental Health solution has been designed with a renewed focus on user interface; we have invested a lot of time and thought into making your CareDirector experience better.


We understand that CareDirector’s user interface determines the solution’s usability. Not only can poor usability foster mistrust about a brand, it can also effect product uptake. While the functionality of a piece of software is critical, this functionality ultimately becomes redundant if users fail to grasp the interface they are dependent on for access. At CareWorks, we foster close relationships with our customers built on trust, and we want them to have an enjoyable experience using our solutions from the very start, resulting in an emphasis on creating a simple user interface with the new CareDirector Mental Health solution.


A cranky, unwelcoming receptionist will make offline customers disinclined to engage with a company. A bad user interface does the same. Because of this, user interface and user experience is at the heart of the new CareDirector Mental Health solution. We have created a solution that can be used with ease and effortlessness, enabling you to view data clearly and concisely, make informed decisions faster and improve care all round. Find out more about CareDirector at [email protected].

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Vaughan Gething AM recognises the 10,000th user of WCCIS

Vaughan Gething AM, the Cabinet Secretary for Health and Social Services in Wales will be visiting the Ty Elai social care offices in Rhondda Cynon Taf, between 13:00 and 13:45 on Tuesday 4 September. The visit is in recognition that the 10,000th user of WCCIS has been registered in RCT.

WCCIS is a national community care information solution for Wales, bringing health and social care together and allowing workers to better collaborate resulting in better outcomes for all.

The visit will consist of the following:

The Cabinet Secretary will be met by Councillors Tina Leyshon (Cabinet Member for Children and Young People) and Geraint Hopkins (Cabinet Member for Adult Community Services and Welsh Language), as well as Neil Elliot (Service Director for Adult Social Services, RCTCBC) and Clair Ruddock (Service Manager for Commissioning and Service Improvement, RCTCBC).

The Cabinet Secretary will then be introduced to members of the WCCIS project                team in RCTCBC.

Neil Elliot will give the Cabinet Secretary an overview and demonstration of WCCIS.

The Cabinet Secretary will then meet with WCCIS users in RCTCBC to hear of their            experiences using the system.  This is a great recognition of the success to date of the WCCIS and how it is helping to better integrate Health and Social Care throughout Wales.