Winner, Public Sector Awards 2019

Public Sector Awards

Careworks overall winner for excellence in Health & Care Software Awards, Public Sector 2019

CareWorks have been selected as the overall winner in the Public Sector Awards 2019 for Excellence in Health & Care Software.

CareWorks is the market leader for integrated community health and social care software, with over 100 customers in the UK, Ireland and USA. They provide software solutions that enable Health and Social Care organisations to make a real difference to people’s lives. Every day CareWorks’ solutions help tens of thousands of social workers, nurses, therapists and care professionals worldwide to do a better, safer job for patients.  CareWorks’ product, CareDirector, enables professionals to work better together, improving the efficiency and effectiveness of the services they provide to the public.  They currently provide solutions to councils and mental health trusts in England, a fully integrated health and social care solution to the country of Wales, health and human services solutions to States in the US and the national child care system for  Ireland. Their CareDirector framework brings together clinicians, social workers, carers and the public in the delivery of integrated, outcome focused services.

The CareWorks’ team recognise the importance of the work done by the Public Sector which is their primary focus and has been for the last 20 + years.

‘We understand, from our own experience, the vital work that our customers do. Whether that’s supporting older people and those with disabilities or helping children who’ve had a tough start in life to reach their potential. Our solutions make a positive contribution to that work.’ Michael Dolan, CEO, CareWorks

The CareWorks system represents genuine integration between our health and social care services. For front-line practitioners, it allows them to provide more consistent, co-ordinated care and support for individuals in their own communities, while for people receiving that care, it ensures they receive high quality care in or as close to their home as possible.’ Rebecca Evans, former Wales Social Services Minister.

‘One of Tusla’s key achievements over the past three years was…the development of a National Child Care Information System (NCCIS) to ensure that every social work department in Ireland has a robust, secure information system to support the delivery of effective child protection and welfare services.’ Fred McBride, Chief Executive, Tusla, February 2017

Some more information on our Customers and our Solutions


Digital Health CCIO of the Year award presented by CareWorks

Paul Boland Sales Director CareWorks, seen here on the right presents the CCIO of the year award to the Winner Gareth Thomas; group CCIO – Salford Royal NHS FT (seen above in the middle).  Jon Hoeksma, CEO – digital health hosted the event on the 18th of July as part of  the Digital Health Summer School Series in Leeds University.

The Awards were a huge success and celebrated the important roles played by the winners in their organisations but also on a wider scale throughout the NHS – for a full list of winners 

The CareWorks team works side by side with people who work in these roles every day in trusts who are using the award winning Electronic Patient Record (ERP) solution, CareDirector from CareWorks.

CareDirector enables Mental Health professionals to deliver quality care efficiently.

CareDirector’s Mental Health solution has a market leading user interface. Based on social media user interfaces, our design appears familiar and makes it easier for clinicians to adapt to, to use and to make better decisions regarding patient care.

For more information on our ERP solution for Commmunity and Mental Health simply contact us

The CareWorks Team

The better EPR Solution

Delivering Better Mental Health Services through IT Innovation – A Five Year View

The better EPR Solution

CareDirector the Better Mental Health Solution

Delivering Better Mental Health Services through IT Innovation – A Five Year View

It’s clear that there are major challenges for Mental Health leadership teams over the next 5 years where they will be asked to deliver more services but not necessarily with bigger budgets. The good news is that there is help in the form of Information Technology (IT) innovations.  These innovations can help deliver better mental health services.  We carried out this research to find the innovations which we feel will help meet the challenges most effectively.

A good starting point is to understand some of the key challenges for Health leadership teams coming down the line:

NHS Goals & Challenges over the next 5 years:

Tougher targets – The future policy direction is for services to achieve ‘parity of esteem’ with physical health – more demand but the same budgets?

Increasing demand – It is anticipated that service demands will continue to increase, leadership teams will be asked to do more with less.

Reduced capacity – Average target waiting times are expected to increase combined with a decline in the number of NHS mental health nurses working in the system since 2010.

National technology directives – NHS England (2017) has set specific technology goals for trusts to achieve.

As leadership teams think about their goals and plans, they have to consider how the current trends and innovations in IT can help them achieve those goals.   Effective technology is about being able ‘to do more with less’.

What is the Current Situation?

Based on publicly available evidence the current electronic health/patient record (EHR/EPR) systems widely used at local services are relatively immature.

The Care Quality Commission (2018) identified ‘poor IT systems’ as one of its main themes. It saw the main issues as clinicians using ‘combinations of systems’, the ‘time taken to enter information’ and ‘inability to retrieve information others had recorded’. CQC also identified widespread experience of ‘incomplete and out of date electronic care plans for patients.

What innovations can help meet the challenges?

We considered ICT developments with the potential to contribute to the NHS goals and challenges previously outlined while recognising the likely budgetary and resourcing challenges it will face. The main ones are:

  • ‘personalised services’
  • ‘paper free at the point of care’

Information Technology can help

IT can provide smarter, patient-centred, cost effective treatments within and outside the walls of your hospitals and clinics through areas including:

  • Electronic Patient Records
  • mHealth
  • Social Networks
  • Patient self-care apps,
  • Big Data and Cloud computing.

We looked at all these areas and how they are being used elsewhere or could be used in the UK to meet the challenges in the next five years.

For instance, apps and social media networks can be successfully used to monitor medical conditions and facilitate patient involvement in the treatment process.  This smart use of technology goes a long way towards achieving personalisation targets.  Looking at how these developments are being used makes for some very interesting reading.

If you would like us to hear more about these solutions then send us a quick message by clicking here

Mental Health Awareness Week

Mental health problems can affect anyone, at any time. We believe that mental health is everyone’s business.

For one week each May, a campaign is built around a specific theme for Mental Health Awareness Week.

The first Mental Health Awareness Week was in 2001 and since then awareness has been raised around  topics like stress, relationships, loneliness, sleep, alcohol and friendship.

Hundreds of schools, businesses and communities come together during Mental Health Awareness Week to start conversations around mental health that can change and even save lives.

This year Mental Health Awareness Week takes place between 13-19 May 2019 and focuses on Body image – how we feel and think about our bodies

From our work with Mental Health trusts and professionals we are aware of all the challenges faced and the great work done on a daily basis by professionals and volunteers across the UK to help with Mental Health Awareness.

We are proud to support Mental Health Awareness Week.

CareWorks Sponsor CCIO Award again in 2019


CareWorks are delighted to be the main sponsor of the CCIO of the Year Award at the 2019 Digital Health Awards.

We recognise the important work of CCIOs and the huge contribution made on a daily basis by the people who hold this position in trusts and believe they deserve to be recognised with an award for their outstanding work.

As we roll out our CareDirector EPR solution to Community and Mental health trusts throughout England we get to see first hand how hard the teams work in every trust an how important it is to have people who are driven by excellence lead these teams.

We wish all the nominees the very best of luck and we will see you all on 18th-19th July at the Summer Schools in Leeds.


A bad user interface is a cranky receptionist

Being greeted by a cranky receptionist is the real world equivalent to a bad user interface in the digital world. Both are off-putting, both are uninviting, and both are thoroughly unexpected.

Consumers have come to expect slick, intuitive digital products, making design-related first impressions extremely important today. The first opening click of a new product – that fateful first impression, should be inviting. A clean, clear interface should surface, easing the user into the tech fluidly and with confidence. It is the digital equivalent of walking into a building and seeing a smiling receptionist. A friendly user interface, (UI) welcomes the user through the door of an app and settles them in right away. A bad user interface is like getting a grunt instead of a greeting. When presented with the unpleasant surprise of an out-dated or hectic UI, the user stumbles and starts feeling both distaste and distrust.

User Interface and Brand Credibility

We know that for our end users, our interface is our brand. It is how you interact with CareWorks; your chief touch point with us. Research shows that 75% of users make judgments about a company’s credibility based on design. We believe that the user interface is a visual indicator of commitment to clarity. It tells you how much we have invested in your experience. Our new CareDirector Mental Health solution has been designed with a renewed focus on user interface; we have invested a lot of time and thought into making your CareDirector experience better.


We understand that CareDirector’s user interface determines the solution’s usability. Not only can poor usability foster mistrust about a brand, it can also effect product uptake. While the functionality of a piece of software is critical, this functionality ultimately becomes redundant if users fail to grasp the interface they are dependent on for access. At CareWorks, we foster close relationships with our customers built on trust, and we want them to have an enjoyable experience using our solutions from the very start, resulting in an emphasis on creating a simple user interface with the new CareDirector Mental Health solution.


A cranky, unwelcoming receptionist will make offline customers disinclined to engage with a company. A bad user interface does the same. Because of this, user interface and user experience is at the heart of the new CareDirector Mental Health solution. We have created a solution that can be used with ease and effortlessness, enabling you to view data clearly and concisely, make informed decisions faster and improve care all round. Find out more about CareDirector at [email protected].

Read the full article here.

Vaughan Gething AM recognises the 10,000th user of WCCIS

Vaughan Gething AM, the Cabinet Secretary for Health and Social Services in Wales will be visiting the Ty Elai social care offices in Rhondda Cynon Taf, between 13:00 and 13:45 on Tuesday 4 September. The visit is in recognition that the 10,000th user of WCCIS has been registered in RCT.

WCCIS is a national community care information solution for Wales, bringing health and social care together and allowing workers to better collaborate resulting in better outcomes for all.

The visit will consist of the following:

The Cabinet Secretary will be met by Councillors Tina Leyshon (Cabinet Member for Children and Young People) and Geraint Hopkins (Cabinet Member for Adult Community Services and Welsh Language), as well as Neil Elliot (Service Director for Adult Social Services, RCTCBC) and Clair Ruddock (Service Manager for Commissioning and Service Improvement, RCTCBC).

The Cabinet Secretary will then be introduced to members of the WCCIS project                team in RCTCBC.

Neil Elliot will give the Cabinet Secretary an overview and demonstration of WCCIS.

The Cabinet Secretary will then meet with WCCIS users in RCTCBC to hear of their            experiences using the system.  This is a great recognition of the success to date of the WCCIS and how it is helping to better integrate Health and Social Care throughout Wales.  


CareWorks sponsors Cornwall Partnership NHS Foundation Trust Staff Care Awards

CareWorks will be sponsoring the Staff CARE Awards at Cornwall Partnership NHS Foundation Trust, at Eden Project on 2nd November.

CareWorks are extremely proud to sponsor an organisation that shares our values, who put people at the centre of what they do and are determined to make a difference to people’s lives. Every year Cornwall Partnership NHS Foundation Trust celebrates their exemplary staff with an awards ceremony, providing an enjoyable and well-deserved night out for everyone involved. The awards up for grabs are:

  • Employee of the Year
  • Team of the Year
  • Administrator of the Year
  • Volunteer of the Year
  • Educator of the Year

This is a very exciting time for CareWorks. In addition to sponsoring Staff CARE Awards, CareWorks has recently been selected by Leeds and York Partnership Trust to provide our new Mental Health CareDirector solution. CareDirector is a fully integrated solution currently live in over 100 health and social care organisations in four countries. Our new Mental Health solution enables mental health professionals to deliver quality care efficiently and has been designed with a renewed focus on user experience, operational reporting and mobile capability.

For more information on the CareDirector Mental Health solution contact us at [email protected]

National Social Care Conference 2018

CareWorks are again delighted to be a Main Sponsor again for the National Social Care Conference this year, taking place at the Royal Welsh College of Music and Drama in Cardiff, 11th to 13th September.

This year we will be hosting a workshop focusing on Digital Transformation in Western Bay; An insight to the benefits, opportunities and challenges of implementation. The workshop takes place 12th September at 16:30 in the Seligman Studio. We hope you can join us on the day.

A lot has changed since 2017’s conference. We have seen a number of sites ‘go live’ with The WCCIS – The Community Care Information Solution for Wales, including Caerphilly County Council, Newport Council and Rhondda County Borough Council. We also have a number of exciting projects underway in various local authorities and health boards.

It has certainly been a busy and exciting year at CareWorks, but we are glad to be returning to the NSCC to catch up with familiar faces and meet some new ones.

If you have any questions about The WCCIS or CareDirector stop by our stand at the conference or you can email [email protected]

We look forward to seeing you in Cardiff.

Torfaen Young Carers Service attends the Young Carers Festival 2018

Last Year Torfaen Young Carers Service received some funding from CareWorks Social Investment Fund. Torfaen Young Carers Service is a support system for people under 18 who have become a carer at an early age. The service works with children, young people and their families to give the young carers support and a short break by engaging in social, age appropriate and leisurely activities.

Funding from CareWorks enabled Torfaen Young Carers Service to take 25 young carers, aged 11 to 16, to this year’s Young Carers Festival. The festival was organised by the YMCA and the Children Society and took place at Fairthorne Manor in Southampton. The Young Carers Festival provides young carers with the opportunity to have fun, relax, socialize and have their voices heard about issues that affect them. Approximately, 1800 young carers attended from throughout the UK, with most saying that they would attend the Young Carers Festival again. The young carers highlighted their favourite parts of the Young Carers Festival as making new friends, relaxing, and of course the rides and silent disco.

Ways in which attending the Young Carers Festival helped the young carers include:

  • Confidence building
  • Made new friends
  • Took away some anxiety
  • Relaxation
  • Opportunity to share common experiences

If you have a worthy cause you would like to nominate for our birthday fund and make a difference to people’s lives, nominate the cause here.